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Tap Water Watch, a dba of FracTest LLC, a Texas limited liability company, (“Tap Water Watch,” “we,” “our” or “us”) values the privacy of those who use our website and services (collectively, the “Services”) and makes all commercially reasonable efforts to protect it.

This privacy policy discloses the privacy practices of Tap Water Watch, which operates the website, (the “Site”) and its respective contents, all of which are hosted in the United States, whether accessed via computer, mobile device, telephone, or other technology.

We may receive your information through our website, account creation, email notifications, or other interactions with the Services. When using any of the Services you consent to the collection, transfer, manipulation, storage, disclosure or other uses of your information as described in this Privacy Policy.

Please read the following carefully to learn more about what information we collect, what we do with that information, and how we may use your personal information. Your access to and use of the Services are subject to the Tap Water Watch Terms of Service ( and all applicable laws. Any capitalized terms not defined herein are defined in the Terms of Service.

We value your comments about our privacy statement and invite you to e-mail us with inquiries, suggestions and complaints at

Information Collected.
Types of Information is Collected. To enhance your user experience and improve the Services, we collect information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you use the Services. Third parties involved administration, sales, marketing, legal, system administration, technical service providers, mail carriers, hosting providers, IT companies, and communications agencies may also collect your information in connection with your use of the Services unless a user refuses to consent to the disclosure of information to third parties.

Information You Affirmatively Give Us. In using the Services, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information about your use of and activities on our website that may be connected with you (“Personal Information”). Personal Information that we collect may include, but is not limited to, your first and last name, company name, email address, billing information, home address, and telephone number. Personal Information may also include information you supply to us concerning your preferences, geographic location, and other interests expressed in the course of your use of the Services. In addition, Personal Information includes a full history of your purchased Order(s).

You are responsible for any personal data of third parties shared through this Site and confirm that you have the third party’s consent to provide the data to Tap Water Watch.

Information Automatically Collected. We may also collect information about your visit from the browser on your computer or mobile device including but not limited to the time and date you access the Services, your geographic location, IP address, device information, cookies and the pages you request — to analyze trends, administer the site, track your navigation of the site, deliver relevant advertisements and gather broad demographic information for aggregate use (note that IP addresses are not linked to “personally identifiable information”). Additionally, we collect aggregate information from multiple users without personally identifying individuals, such as geographic region, which we may share with our business
partners or municipalities — to improve understanding of customer needs and provide relevant services, including water quality analysis by region. At times we may provide the specific address connected to your sample to third parties, including our business partners or municipalities, to report water quality in your area.

By using the Services, you are giving us permission to use and store such information consistent with this privacy policy.

What’s Private
This data will not be publicly displayed or revealed to other users:

  • any payment information you provide
  • your phone number
  • communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem)

We don’t give your personal information to any third-party services, except when it’s necessary to provide the Services (like when we partner with payment processors or when we use the sample address to aggregate water quality data from a region). When we share data with third-party services that support our delivery of the Services, we require that they protect your personal information to the same standards we do.

We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect our legal rights.

Uses of Your Personal Information
We will use the information you provide to us for a variety of purposes, including:

  • to aggregate water sample addresses to provide deeper analysis on water quality in your region;
  • to enable us to provide you with and improve the Services;
  • to administer your use of the Services, like providing feedback regarding your water analysis;
  • to fulfill Orders or other requests you may make, like sending you your sample kit;
  • to identify you when you sign in to your account;
  • to send you marketing communications we think you may find useful, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties but only in accordance with your email preferences;
  • to request ratings or reviews;
  • to analyze the use of the Services and the people visiting to improve the Services; and
  • to use for other purposes that we may disclose to you when we request your information.

We use information we obtain by technical means (such as the automatic recording performed by our servers or through cookies) for the above purposes and to monitor and analyze use of the Services; for technical administration of the Services; to increase functionality and user-friendliness of the Services; to better tailor the Services to your needs, and to generate and derive useful data and information concerning the interests, characteristics, and use behavior of our users.

Sharing of Information
When you send information to the Services, you are granting us permission to use and take other actions regarding such information (as described in the Terms of Service), to provide the Services. We do not share, sell, rent or otherwise distribute this information to others, except as disclosed in this Privacy Policy. We may share your information with third parties outside of Tap Water Watch under the following circumstances:

  • We have your explicit consent to share the information;
  • We need to share your information to fulfill your Order;
  • We wish to contact you with information about services from our business partners;
  • We have a good faith belief that sharing or otherwise permitting access, disclosure, use or preservation of such information is reasonably necessary to comply with our legal obligations; or
  • We believe it is necessary to investigate potential violations of our Terms of Service,or to enforce those Terms of Service.

With Whom Information is Shared
Personal Information. Subject to the paragraph that follows, if we have your express consent, we may share your personal information it collects with business partners and other third parties that are not affiliated with Tap Water Watch.

In connection with our data collection for water quality in specific geographic locations and general aggregation of data, we may share your address and water analysis with third parties not affiliated with Tap Water Watch, including businesses and municipalities.

Non-Personal Information and Aggregate Data
Tap Water Watch may share with third parties your non-personal information and related aggregated data. For example, we may share IP addresses or general demographic information of its users to provide anonymous aggregated data to business partners about the volume of use on the Services and the opportunities in which users are most interested. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.

Additionally, we may share the results of your water test with various third parties without identifying you as the person who submitted the water.

How You Can Control the Information We Collect, Use and Share
You may cancel your account at any time. Please note that if you cancel your account, we may retain certain information as required by law or for necessary business purposes. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. Deleting your account will not delete any content that you have already posted on the Services, including reviews.

On request, we will give you a copy of all the personal information about you that we hold. This information is subject to a fee not exceeding the prescribed fee permitted by law.

We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt out of any marketing communications we send. We will send you email relating to your personal transactions. You will also receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time. We may send you service-related announcements on the rare occasions when it is necessary to do so.

Change of Control
If Tap Water Watch sells all or part of its business, makes a sale or transfer of assets, is otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, Tap Water Watch may transfer your personal information and non-personal information to one or more third parties as part of such transaction.

Collecting Data
Tap Water Watch uses various technologies to collect usage information of the Services including cookies and may, from time to time, use various analytics services. Cookies. Cookies are small data files that a website you visit may save on your hard drive that usually includes an anonymous unique identifier. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. The Services use cookies for user authentication, keeping track of your preferences, promotional campaigns that require user identification, keeping track of our audience size and traffic
patterns, and in certain other cases. You can configure your browser to accept cookies, reject cookies or notify you when a cookie is being used.

If you have any questions regarding any of these matters, you are encouraged to contact Tap Water Watch at

The Services may contain links to other sites. We are not responsible for the privacy policy or other practices employed by websites linked to, or from, our website nor the information or content contained therein. This privacy statement applies solely to information collected by our Services.

Our Policy Toward Children
The Services are not directed to children under 18 years of age. In order to use Tap Water Watch, you are required to be 13 years of age or older. If you are under 18, you may not use the services without parental consent. We do not knowingly collect personally identifiable information from children under 18. If we determine upon collection that a user is under this age, we will not use or maintain her Personal Information without the parent or guardian’s consent. If a parent or guardian learns his or her child has provided us with Personal Information, he or she should contact us at (please include the child’s name, address, username, and e-mail address). If we learn a child under 18 has provided us with Personal Information, we will delete such information from our files.

Consent to Transfer
Our computer systems for the Services are currently governed by and operated in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. Tap Water Watch makes no representation that the Services are governed by or operated in accordance with the laws of any other nation. If you create an Account with the Services as a visitor from outside the United States, by using the Services, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer an equivalent level of protection of that required in the European Union or certain other countries, and to the processing of that information as described in this Policy.

Changes and Updates
From time to time, we may change this Privacy Policy. To ensure that you are familiar with our most updated policies and practices, check the effective date indicated above of this Privacy Policy each time you use the Services. If we make any changes, we will notify you of such changes by posting the updated Privacy Policy on the Site. We may also send you an email alerting you of such changes. You will be bound by any such changes to the policy when you use the Services after those changes have been posted. If we make material revisions concern practices where we have represented we will obtain your consent to use or disclose your personal information, we will obtain your consent before taking any action inconsistent
with those representations.

Contact Us
We welcome your feedback regarding this Privacy Policy and our Terms of Service. If you have questions, comments, or concerns about either one, please contact us by e-mail at

October 12, 2016

About us:

Tap Water Watch brings peace of mind back to the Tap. We are the only nationwide team of water professionals that focuses on detecting lead in drinking water, enabling customers to visualize their data and remediate any issues. Water samples are analyzed in a state and/or NELAC certified water testing laboratory. Tap Water Watch works hand-in-hand with utilities, schools and homeowners to ensure safe, lead-free drinking water.